Utah Office of Administrative Rules

NOTICE OF SUBSTANTIVE CHANGE

TYPE OF FILING: Repeal and Readopt

Filing ID: 58115

Rule or section number:

R152-11

1. Agency Information

Title catchline:

Commerce, Consumer Protection

Building:

Heber Wells Building

Street address:

160 E 300 S

City, state:

Salt Lake City, UT

Mailing address:

PO Box 146704

City, state and zip:

Salt Lake City, UT 84114-6704

2. Contact Persons

Name:

Phone:

Email:

Daniel Larsen

801-530-6601

dcprules@utah.gov

Andrea Mitton

801-530-6601

dcprules@utah.gov

Please address questions regarding information on this notice to the persons listed above.

3. General Information

A. Rule or section catchline:

R152-11. Utah Consumer Sales Practices Act Rule

B. Purpose of the new rule or reason for the change:

This rule is being promulgated in accordance with Section 13-11-9, which directs the Division of Consumer Protection to make rules specifying acts and practices that violate Subsection 13-11-4(1).

This rule is being repealed and readopted to conform to Executive Order No. 2021-12 and the Rulewriting Manual for Utah.

C. Summary of the new rule or change:

This rule defines with specificity acts and practices that violate Subsection 13-11-4(1).

Differences between the repealed version and the readopted version include:

1) structural revisions to adhere to the Rulewriting Manual for Utah and modern division style;

2) modernized language and drafting conventions, and removed antiquated provisions;

3) clarified provisions retained from the repealed version; and

4) incorporated requirements imposed on regulated entities by specific statutes and rules enforced by the Federal Trade Commission (specifically the Consumer Review Fairness Act, the Used Motor Vehicle Trade Regulation Rule, and the Use of Prenotification Negative Option Plans Rule) consistent with Subsection 13-11-2(4).

5. Fiscal Information

Provide an estimate and written explanation of the aggregate anticipated cost or savings to:

A. State budget:

This rule is not expected to create costs or savings to the state budget.

The majority of requirements in the readopted rule are substantively the same as those in the repealed rule. The new requirements are already imposed by federal and state law, and any costs or savings created by this rule are de minimis.

B. Local governments:

This rule is not anticipated to create costs or savings to local governments because it does not impose requirements or other obligations upon local governments.

C. Small businesses ("small business" means a business employing 1-49 persons):

This rule is not anticipated to create costs to small businesses, and may result in de minimis savings to small businesses.

The majority of requirements in the readopted rule are substantively the same as those in the repealed rule.

The new requirements are already imposed by federal and state law, and do not create new compliance burdens.

The new rule's streamlined language and structure may result in a de minimis reduction in compliance burden.

D. Non-small businesses ("non-small business" means a business employing 50 or more persons):

This rule is not anticipated to create costs to non-small businesses, and may result in de minimis savings to non-small businesses.

The majority of requirements in the readopted rule are substantively the same as those in the repealed rule.

The new requirements are already imposed by federal and state law, and do not create new compliance burdens.

The new rule's streamlined language and structure may result in a de minimis reduction in compliance burden.

E. Persons other than small businesses, non-small businesses, state, or local government entities ("person" means any individual, partnership, corporation, association, governmental entity, or public or private organization of any character other than an agency):

This rule is not anticipated to create costs or savings to persons other than small businesses, non-small businesses, state, or local government entities because the rule is unlikely to apply to those entities.

F. Compliance costs for affected persons:

This rule may result in a de minimis reduction in compliance burden due to its streamlined language and structure.

6. Regulatory Impact Summary Table

Enter the cost or savings in the relevant cell. If there is no cost or savings, enter, "$0." If a cost or savings is inestimable, enter, "inestimable."

Fiscal Cost

FY2027

FY2028

FY2029

FY2030

FY2031

State Budget

Local Governments

Small Businesses

Non-Small Businesses

Other Persons

Total Fiscal Cost

Fiscal Benefits

FY2027

FY2028

FY2029

FY2030

FY2031

State Budget

Local Governments

Small Businesses

Non-Small Businesses

Other Persons

Total Fiscal Benefits

Net Fiscal Benefits

7. Regulatory Impact Analysis Approval

The Commissioner of the Department of Commerce, Margaret Busse, has reviewed and approved this regulatory impact analysis.

8. Family Impact Information

A. The agency has considered this rule's impact on family health, stability, and formation:

☒

9. Citation Information

Provide citations to the statutory authority for the rule. If there is also a federal requirement for the rule, provide a citation to that requirement:

Subsection 13-2-106(1)

Section 13-11-9

11. Public Notice Information

The public may submit written or oral comments to the agency identified in box 1.

A. Comments will be accepted until:

09/14/2026

12. Effective Date Information

This rule change MAY become effective on:

(NOTE: This is the date the agency anticipates making the filing effective. It is NOT the effective date)

09/21/2026

13. Agency Authorization Information

Agency head or

designee and title:

Daniel Larsen, Managing Analyst

Date:

07/17/2026

R152. Commerce, Consumer Protection.

R152-11. Utah Consumer Sales Practices Act Rule.

[R152-11-1. Purposes, Rules of Construction.

A. These substantive rules are adopted by the Director of the Division of Consumer Protection pursuant to Section 8 of

Chapter 188 of the Laws of Utah, 1973 (Utah Consumer Sales Practices Act, Utah Code Annotated Section 13-11-1 et seq., as

amended). Without limiting the scope of any section of the Utah Consumer Sales Practices Act or any other rule, these rules are

intended to promote their purposes and policies. The purpose and policies of these rules are to:

(1) define with reasonable specificity acts and practices which violate Section 4 of the Utah Consumer Sales Practices Act.

(2) protect consumers from suppliers who engage in referral sellings, commit deceptive acts or practices, or commit

unconscionable acts or practices.

(3) encourage the development of fair consumer sales practices.

(4) supplement and compliment any other rules promulgated by the State of Utah or any agency or subdivision thereof or

any other governmental entity.

B. Definitions.

(1) "Advertisement" means any written, visual, or oral communication made to a consumer by means of newspaper,

magazine, circular, billboard, direct mailing, sign, radio, television or otherwise, which identifies or represents the terms of any item

of goods, service, franchise, distributorship or intangible which may be transferred in a consumer transaction.

(2) "Consumer Commodity" means any subject of a consumer transaction.

(3) "Express Authorization" means the agreement of the consumer expressed in a form that is evidenced by a written

agreement signed by the consumer or by any electronically transferred authorization from the consumer that is stored, recorded, or

retained by the supplier, such as a facsimile transmission, e-mail, telephonic, or other electronic means.

(4) "Fixture" or "Fixtures" means goods or products that are not readily removable from a permanent structure or land itself

such as shingling, siding and or windows or other like improvements and which, when they thus become so related to particular real

estate that an interest in them arises under real estate law.

(5) "Goods" mean all things which are movable at time of identification to the contract for sale other than the money in

which the price is to be paid and things in action.

(6) "Service" means performance of labor or any act for the benefit of another.

(7) "Offer" means any attempt to effect, an offer to enter into a consumer transaction.

(8) "Product" means any goods, services, consumer commodity, or other property, both tangible and intangible (except

securities and insurance) which is the subject or object of a consumer transaction.

(9) All other terms used in these regulations shall carry the same meaning and definition as in the Utah Consumer Sales

Practices Act unless otherwise specified, consistent with that Act.

R152-11-2. Exclusions and Limitations in Advertisement.

A. It is a deceptive act or practice for a supplier in connection with a consumer transaction, in the sale or offering for sale of

a consumer commodity to make any offer in written or printed advertising or promotional literature without stating clearly and

conspicuously in close proximity to the words stating the offer of any material exclusions, reservations, limitations, modifications, or

conditions. The following are examples of the types of material exclusions, reservations, limitations, modifications, or conditions of

offers which must be clearly stated:

(1) An advertisement for any consumer commodity not disclosing the amount of any additional charge for any of the features

displayed or listed in the advertisement would be deceptive.

(2) An advertisement for an article of clothing must state that there is an additional charge for sizes above or below a certain

size if such is the case.

(3) An advertisement which offers floor covering with an additional charge for room sizes above or below a certain size must

disclose the nature and amount of additional charge.

(4) An advertisement for a consumer commodity sold from more than one outlet under the direct control of the supplier

causing the advertisement to be made must state:

(a) Which outlets within the area served by the publication in which the advertisement appears either have or do not have

certain features mentioned in the advertisement;

(b) Which outlets within the area served by the publication in which the advertisement appears charge rates higher than the

rate mentioned in advertisement. For example:

TABLE

"Rug Shampooer - $15.00 a day at

West 3rd Street South Office -

all other locations are more."

advertisement to be made does not violate Section 2a(4)(a) or 2a(4)(b) of this rule if it states that the consumer commodity is available

only at participating independent dealers.

(5) An advertisement for any consumer commodity requiring installation must reflect the exact price of the commodity and

if the price includes installation or if installation is additional.

(6) If the advertised price is available only during certain hours of the day or certain days of the week that fact must be stated

along with the hours and days the price is available.

(7) If the advertisement involves or pictures more than one consumer commodity (for example: a sofa, cocktail table and

two commodes) and the advertised price applies only if the complete set is purchased, that fact must be stated.

(8) If there is a minimum amount (or maximum amount) that must be purchased for the advertised price to apply, that fact

must be stated.

(9) If an advertisement specifies a price for a consumer commodity which includes a trade-in, that fact must be stated. For

example: a 6 volt battery for $50.00 plus your old battery.

(10) If there are "additional" items that must be purchased for the advertised price to apply that fact must be so stated.

(11) These examples are intended to be illustrative only and do not limit the scope of any section of the Utah Consumer

Sales Practices Act or of this or any other rule or regulation.

B. Offers made orally, such as through radio or television advertising, must include a conspicuously clear and oral statement

of any material exclusions, reservations, modifications, or conditions.

C. If an error is made in advertising, either by pricing, wording, picture, or description, it shall be the responsibility of the

supplier to retract or correct the error. A retraction is necessary when it cannot be shown that the error was due to the fault of the

advertising medium. If it can be documented that the responsibility rests with the advertising medium, a retraction by the supplier is

not necessary but the supplier may post a correction in close proximity to the merchandise which was advertised incorrectly.

R152-11-3. Bait Advertising/Unavailability of Goods.

A. Definitions: For the purposes of this rule, the following definitions shall apply:

(1) "Raincheck" means a written document evidencing a consumer's entitlement to purchase advertised items at an advertised

price within the time limits set forth in paragraph d. of this rule.

(2) "Salesperson" means the supplier or his agent or employee who interacts personally or directly with a consumer in

negotiating or effecting a consumer transaction.

B. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to offer to sell consumer

commodities when the offer is not a bona fide effort to sell the advertised consumer commodities. An offer is not bona fide if:

(1) A supplier uses a statement or illustration in any advertisement which would create in the mind of a reasonable consumer

a false impression of the grade, quality, quantity, make, value, model, year, size, color, usability, or origin of the consumer

commodities offered or which otherwise misrepresents the consumer commodities in such a manner that, on subsequent disclosure or

discovery of the true facts, the consumer is diverted from the advertised consumer commodities to other consumer commodities. An

offer is not bona fide, even though the true facts are made known to the consumer before he views the advertised consumer

commodities, if the first contact or interview is secured by deception.

(2) A supplier discourages the purchase of the advertised consumer commodities in order to sell other consumer

commodities. This does not however, prohibit the good faith recommendation concerning a different consumer commodity as it

relates to a consumer's particular or unique needs or problems concerning the consumer commodity. The following are examples of

acts or practices which raise a presumption that an offer to sell consumer commodities is not bona fide:

(a) Refusal to show, demonstrate, or sell the consumer commodities advertised in accordance with the terms of the

advertisement;

(b) Disparagement by the supplier either by acts or words of the advertised consumer commodities or of the guarantee, credit

terms, availability of service, repairs, or parts, or any other respects of the consumer commodities;

(c) The failure of a supplier to have available at all outlets under its direct control, or listed in the advertisement, a sufficient

quantity of the advertised consumer commodities at the advertised price to meet reasonably anticipated demands, unless the

advertisement clearly and adequately disclosed that there is a limited quantity of advertised consumer commodities available and/or

that the consumer commodities are available only at the designated outlets;

(d) The failure to give rainchecks to consumers where the advertisement does not disclose that there is a limited quantity or

availability of consumer commodities. Suppliers who clearly and consistently post a raincheck policy for public review shall be

exempt from this section;

(e) The showing or demonstrating of defective, unusable, or impractical consumer commodities when such defective,

unusable, or impractical nature is not fairly and adequately disclosed in the advertisement;

(f) The use of a sales plan or method of compensation for salesperson designed to prevent or discourage them from selling

the advertised consumer commodity. This does not, however, prohibit the usual and reasonable use of commissions as a means of

compensation;

(g) The demonstration of an advertised consumer commodity in such a manner that makes the commodity appear inferior.

(3) A supplier, in the event of a sale to the consumer of the offered consumer commodities, attempts to persuade a consumer

to repudiate the purchase of the offered commodities and purchase other consumer commodities in their stead, by any means,

including but not limited to the following:

(a) Accepting a consideration for the offered consumer commodities and then switching the consumer to other commodities;

(b) Delivering offered consumer commodities which are unusable or impractical for the purposes represented or materially

different from the offered consumer commodities. The purchase on the part of some consumers of the offered consumer commodities

is not in itself prima facie evidence that the offer is bona fide.

(4) A supplier represents in any advertisement, which would create in the mind of the consumer, a false impression that the

offer of goods has been occasioned by a financial or natural catastrophe when such is not true.

(5) A supplier misrepresents the former price, savings, quality or ownership of any goods sold.

R152-11-4. Use of the Word "Free" etc.

A. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to use the word "free" or

other words of similar import or meaning, except when such representation is, in fact, the case and the cost of the "free" consumer

commodity is not passed on to the consumer by raising the regular price of the consumer commodity that must be purchased in

connection with the "free" offer.

(1) The meaning of "free".

(a) An offer of "free" consumer commodities is based upon a regular price for the merchandise or services which must be

purchased by consumers in order to avail themselves of that which is represented to be "free." Such consumer commodities are not

free if the supplier will directly and immediately recover, in whole or in part, the costs of the free consumer commodities by marking

up the price of the other consumer commodities which must be purchased, by the substitution of inferior consumer commodities, or

otherwise.

(b) For the purpose of this rule, all references to the word "free" shall include within the term all other words of similar

import and meaning. Representative of the word or words to which this rule is applicable would be the following: "free"; "buy one,

get one free"; "two for one sale"; "50% off the purchase of two"; "gift"; "given without charge"; "bonus" or other words and terms

which tend to convey to the consuming public the impression that an item of a consumer commodity is "free".

(2) The meaning of "regular price".

(a) The term "regular price" means the price in the same quantity, quality, and with the same service, at which the seller or

advertiser of the consumer commodity has openly and actively sold the consumer commodity in the geographic market or trade area in

which he is making a "free" or similar offer in the most recent and regular course of business for a reasonably substantial period of

time. For consumer products or services which fluctuate in price, the "regular price" shall be the lowest price at which any substantial

sales were made during the aforementioned period of time.

(b) Negotiated sales. If a consumer commodity usually is sold at a price arrived at through bargaining, rather than at a

regular price, it is improper to represent that another consumer commodity is being offered "free" with the sale, unless the supplier is

able to establish a mean, average price immediately prior to the free offer. The same representation is also improper where there may

be a regular price, but where other material factors such as quantity, quality, or size are arrived at through bargaining.

(3) Frequency of offers.

(a) In order to establish a regular price over a reasonably substantial period of time, a single kind of consumer commodity

should not be advertised with a "free" offer in a trade area for more than six months in any twelve-month period. At least 30 days

should elapse before another such offer is promoted in the same trade area. No more than three such offers should be made in the

same area in any twelve-month period.

B. Disclosure of Conditions. A "free" or similar offer is deceptive unless all the terms, conditions, and obligations upon

which receipt and retention of the "free" item are contingent are set forth clearly and conspicuously at the outset of the offer so as to

leave no reasonable probability that the terms of the offer might be misunderstood.

C. Combination Offer. This rule does not preclude the use of nondeceptive, "combination" offers in which two or more

items of consumer commodities such as, but not limited to, toothpaste and a toothbrush, or soap and deodorant, or clothing and

alterations are offered for sale as a single unit at a single state price, and, in which no representation is made that the price is being

paid for one item and the other is "free." Similarly, suppliers are not precluded from settling a price for an item of consumer

commodities which also includes furnishing the consumer with a second, distinct item of consumer commodities at one inclusive price

if no presentation is made that the latter is free.

D. Introductory Offers. No "free" offers should be made in connection with the introduction of a new consumer commodity

offered for sale at a specified price unless the offerer expects in good faith to discontinue the offer after a limited time and to

commence selling the consumer commodity promoted separately, at the same price at which it was promoted with a "free" offer.

R152-11-5. Repairs and Services.

A. It shall be a deceptive act or practice in connection with a consumer transaction involving repairs, inspections, or other

similar services for a supplier to:

(1) Fail to obtain the consumer's express authorization for repairs, inspections, or other services. The authorization shall be

obtained only after the supplier has clearly explained to the consumer the anticipated repairs, inspection or other services to be

performed, the estimated charges for those repairs, inspections or other services, and the reasonably expected completion date of such

repairs, inspection or other services to be performed, including any charge for re-assembly of any parts disassembled in regards to the

providing of such estimate. For repairs, inspections or other services that exceed a value of $50, a transcript or copy of the consumer's

express authorization shall be provided to the consumer on or before the time that the consumer receives the initial billing or invoice

for supplier's performance. This rule is in addition to the requirements of any other statute or rule;

(2) Fail to obtain the consumer's express authorization for additional, unforeseen, but necessary, repairs, inspections, or other

services when those repairs, inspections, or other services amount to ten percent (10%) or more (excluding tax) of the original

estimate. A transcript or copy of the consumer's express authorization shall be provided to the consumer on or before the time that the

consumer receives the initial billing or invoice for supplier's performance. This rule is in addition to the requirements of any other

statute or rule;

(3) Fail to re-assemble any parts disassembled for inspection unless the consumer is so advised, prior to acceptance for

inspection by supplier that there will be a charge for re-assembly of the parts or that it is not possible to re-assemble such parts;

(4) Charge for repairs, inspections, or other services which have not been authorized by the consumer;

(5) In the case of an in-home service call where the consumer had initially contacted the supplier, to fail to disclose before

the supplier's repairman goes to the consumer's residence that a service or diagnostic charge will be imposed, even though no repairs

may be effected;

(6) Represent that repairs, inspections, or other services are necessary when such is not the fact;

(7) Represent that repairs, inspections, or other services must be performed away from the consumer's residence when such

is not the fact;

(8) Represent that repairs, inspections or other services have been made when such is not the fact;

(9) Represent that the goods being inspected or diagnosed are in a dangerous condition or that the consumer's continued use

of them may be harmful to him when such is not the fact;

(10) Intentionally understate or misstate materially the estimated cost of repairs, inspections, or other services;

(11) Fail to provide the consumer with an itemized list of repairs, inspections, or other services performed and the reason for

such repairs, inspections, or other services, including:

(a) A list of parts and a statement of whether they are new, used, rebuilt, or after market, and the cost thereof to the

consumer; and

(b) The number of hours of labor charged, apportioned for each part, service or repair, and the name or other reasonable

means of identification of the mechanic or repairman performing the service, provided, however, that the requirements of (b) shall be

satisfied by the statement of a flat rate price if such repairs are customarily done and billed on a flat rate price basis and such has been

previously disclosed to the consumer in writing.

(12) Fail to give reasonable written notice before repairs, inspections, or other services are provided, that replaced or

repaired parts may be inspected or fail to allow the consumer to inspect replaced or repaired parts on request, unless:

(a) the parts are to be rebuilt or sold by the supplier and such intended reuse is made known to the consumer by written

notice on the original estimate; or

(b) the parts are to be returned to the manufacturer or distributor under a written warranty agreement; or

(d) the consumer waives the return of such parts in writing after repairs are completed and a total cost is presented.

(13) Fail to provide to the consumer a written, itemized receipt for any consumer commodities that are left with, or turned

over to, the supplier for repairs, inspections, or other services. Such receipt shall include:

(a) The exact name and business address of the business entity (or person, if the entity is not a corporation or partnership)

which will repair or service the consumer commodities.

(b) The name and signature of the person who actually takes the consumer commodities into custody.

number and a contact person at such entity.

(d) A description including make and model number or such other features as will reasonably identify the consumer

commodities to be repaired or serviced.

B. It shall be a deceptive act or practice in connection with a consumer transaction involving all other services not covered

under Section A for a supplier to:

(1) Intentionally understate or misstate the estimated cost of the services to be provided;

(2) Fail to obtain the consumer's express authorization prior to performing services that exceed a value of $50;

(3) Fail to obtain the consumer's express authorization for any change orders, cost increases, or other amendments to the

parties' contract;

(4) Fail to give the consumer written documentation containing the terms of any warranty made with respect to labor,

services, products, or materials furnished;

(5) Misrepresent that the supplier has the particular license, bond, insurance, qualifications, or expertise that is related to the

work to be performed;

(6) Misrepresent that the consumer's present equipment, material, product, home or a part thereof is dangerous or defective,

or in need of repair or replacement;

(7) Fail to timely complete performance under the contract as represented unless the cause for the delay is beyond the

supplier's control or the supplier obtains the consumer's express authorization to the supplier's delay;

(8) Wrongfully refuse to perform any obligation under a contract with the intent to induce the consumer to agree to pay a

higher price than originally agreed to in the contract; or

(9) Misrepresent or mislead the consumer into believing that no obligation will be incurred because of the signing of any

document, or that the consumer will be relieved of some or all obligations under a contract by the signing of any document.

R152-11-6. Prizes.

A. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to notify in any way a

consumer or prospective consumer that he has (1) won a prize or will receive anything of value, or (2) been selected, or is eligible, to

win a prize or receive anything of value, if the receipt of the prize or thing of value is conditioned upon the consumer's listening to or

observing a sales promotional effort or entering into a consumer transaction, unless the supplier clearly and explicitly discloses, at the

time of notification of the prize, that an attempt will be made to induce the consumer or prospective consumer to undertake a monetary

obligation irrespective of whether that obligation constitutes a consumer transaction. If a supplier states or implies a value to the prize

or thing of value the true market value of such prize must be accurately stated. A supplier must further state that the prize or thing of

value could not benefit the consumer or prospective consumer without the expenditure of the consumer's or prospective consumer's

time or transportation expense, or that a salesman will be visiting the consumer's or prospective consumer's residence; if such is the

case.

B. A statement to the effect that the consumer or prospective consumer must observe or listen to a "demonstration" or

promotional effort in connection with a consumer transaction does not satisfy the requirements of this rule, unless it is reasonably

clear from the information supplied to the consumer that the supplier is in the business of making consumer sales or that the intent is

to encourage or induce the consumer to undertake a monetary obligation irrespective of whether that obligation constitutes a consumer

transaction.

R152-11-7. New for Used.

A. Except as provided in Section 7c and d of this rule, it shall be a deceptive act or practice in connection with a consumer

transaction for a supplier to represent, directly or indirectly, that an item of consumer commodity, or that any part of an item of

consumer commodity, is new or unused when such is not the fact, or to misrepresent the extent of previous use thereof, or to fail to

make clear and conspicuous disclosures, prior to time of offer, to the consumer or prospective consumer that an item of consumer

commodity has been used.

B. For the purpose of this rule, "used" shall include rebuilt, re-manufactured, reconditioned consumer commodity or parts,

thereof, or used either as a demonstrator or as a consumer commodity by a previous consumer.

C. For the purpose of this rule, a returned consumer commodity which has not been used by a previous purchaser, shall be

considered new or unused.

D. The disclosure that an item of consumer commodity has been used or contains used parts as required by Section 7a may

be made by use of words such as, but not limited to, "used"; "second hand"; "repaired"; "re-manufactured"; "reconditioned"; "rebuilt";

or "reline"; whichever is applicable to the item of consumer commodity involved.

R152-11-8. Substitution of Consumer Commodities.

A. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to furnish similar consumer

commodities of equal or greater value when there was no intention to ship, deliver or install the original consumer commodities

ordered. The act of a supplier in furnishing similar merchandise of equal or greater value as a good faith substitute does not violate

this rule if such substitution is first approved by the consumer.

B. For the purpose of this rule, consumer commodities may not be considered of "equal or greater value" if they are not

substantially similar to the consumer commodity ordered, or are not fit for the purposes intended, or if the supplier normally offers the

substituted consumer commodities at a lower price than the "regular price".

C. It will be assumed that a supplier had no intention to deliver, ship, or install the original ordered or substitute goods if the

supplier fails to ship, deliver or install the goods within 30 days of the date of the order, purchase or of the notice of delay and fails to

notify the purchaser of any delay or further delay; unless the supplier can show that it has made a good faith effort to ship, deliver or

install the goods or to notify the purchaser of any delay or further delay within the prescribed period.

R152-11-9. Direct Solicitations.

A. It shall be a deceptive act or practice in connection with a consumer transaction involving any direct solicitation sale for a

supplier to do any of the following:

(1) Solicit a sale without clearly, affirmatively, and expressly revealing at the time the seller initially contacts the consumer

or prospective consumer, and before making any other statements or asking any questions, except for a greeting: the name of the

seller, the name or trade name of the company, corporation or partnership the seller represents, and stating in general terms the nature

of the consumer commodities the seller wishes to show or demonstrate.

(2) Represent that the consumer or prospective consumer will receive a discount, rebate, or other benefit for permitting his

home or other property, real or personal, to be used as a so-called "model home" or "model property" for demonstration or advertising

purposes when such, in fact, is not true;

(3) Represent that the consumer or prospective consumer has been specially selected to receive a bargain, discount, or other

advantage when such, in fact, is not true;

(4) Represent that the consumer or prospective consumer is a winner of a contest when such, in fact, is not true;

(5) Represent that the consumer commodities that are being offered for sale cannot be purchased in any place of business,

but only through direct solicitation, when such, in fact, is not true;

(6) Represent that the salesman representative, or agent has authority to negotiate the final terms of a consumer transaction

when such, in fact, is not true;

(7) Sell, lease, or rent consumer goods or services with a purchase price of $25 or more and fail to furnish the buyer with a

fully completed receipt or copy of any contract pertaining to such sale at the time of its execution which is in the same language (e.g.

Spanish) as that principally used in the oral sales presentation and which shows the date of the transaction and the name and address of

the seller.

(8) Except as otherwise provided in the "Home Solicitations Sales Act", Section 70C-5-102(5) and or the "Telephone Fraud

Prevention Act", Section 13-26-5, to fail to provide a notice of the buyer's right to cancel within three (3) business days at the time of

purchase if the total of the sale exceeds $25, unless the supplier's cancellation policy is communicated to the buyer and the policy

offers greater rights to the buyer than three days, which notice shall be in conspicuous statement written in dark bold at least 12 point

type on the front page of the purchase documentation, and shall read as follows: "You, the Buyer, May Cancel This Transaction At

Any Time Prior to Midnight of the Third Business Day (or Time Period Reflecting the Supplier's Cancellation Policy But Not Less

Than Three Business Days) After the Date of This Transaction or Receipt of The Product, Whichever is Later."

(a) Paragraph (8) shall not apply to "fixture" solicitation sales where the supplier:

(i) automatically provides the buyer a right to cancel within three (3) or more business days from the time of purchase; or

(ii) automatically provides a refund for return of goods within three (3) or more business days from the time of purchase, but

prior to installation as a fixture; or

(iii) supplies merchandise to a buyer without prior full payment and allows the buyer three (3) or more business days from

the time of receipt of the merchandise, but prior to installation as a fixture to cancel the order and return the merchandise; or

(iv) discloses its refund/return policy in its advertising, catalog and contract, and that policy provides for a return of

merchandise within a period of three (3) or more business days from the time of purchase, but prior to installation as a fixture or that

policy indicates no return or refund will be offered or made on special merchandise (such as uniquely sized items, custom made or

special ordered items); or

(9) Fail or refuse to honor any valid notice of cancellation by a consumer and within 30 calendar days after the receipt of

such notice, to: (i) refund all payments made under the contract or sale; (ii) return any goods or property traded in, in substantially as

good condition as when received by the supplier; (iii) cancel and return any negotiable instrument executed by the buyer in connection

with the contract or sale and take any action necessary or appropriate to terminate promptly any security interest created in the

transaction.

B. "Direct Solicitation" means solicitation of a consumer transaction initiated by a supplier, at the residence or place of

employment of any consumer, and includes a sale or solicitation of sale made by the supplier by direct mail or telephone or personal

contact at the residence or place of employment of any consumer. In the case of a subscription or club membership (e.g., tape, book,

or record club) solicitation, "direct solicitation" means solicitation of the initial consumer transaction pursuant to a subscription or club

membership agreement, made by the supplier at the residence or place of employment of any consumer, and includes a solicitation of

an initial sale made by the supplier by direct mail or telephone or personal contact at the residence or place of employment of any

consumer, but excludes all subsequent consumer transactions which are provided for in the subscription or club membership

agreement.

C. "Time of Purchase" is defined as the day on which the buyer signs an agreement or accepts an offer to purchase consumer

goods or services where the total of the sale is $25 or more.

D. Except for direct solicitations subject to Section 13-26-5, for the purposes of this rule "business day" does not include

Saturday, Sunday, or a federal or state holiday.

R152-11-10. Deposits and Refunds.

A. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to accept a deposit unless

the following conditions are met:

(1) The deposit obligates the supplier to refrain for a specified period of time from offering for sale to any other person the

consumer commodities in relation to which the deposit has been made by the consumer if such consumer commodities are unique;

provided that a supplier may continue to sell or offer to sell consumer commodities on which a deposit has been made if he has

available sufficient consumer commodities to satisfy all consumers who have made deposits;

(2) All deposits accepted by a supplier must be evidenced by dated receipts, provided to the consumer at the time of the

transaction, stating the following information:

(a) Description of the consumer commodity, (including model, model year, when appropriate, make, and color);

(b) The cash selling price;

(d) Time during which the option is binding;

(e) Whether the deposit is refundable and under what conditions; and

(f) Any additional cost such as delivery charge.

(3) For the purpose of this rule "deposit" means any payment in cash, or of anything of value or an obligation to pay

including, but not limited to, a credit device transaction incurred by a consumer as a deposit, refundable or non-refundable option, or

as partial payment for consumer commodities.

B. It shall be a deceptive act or practice in connection with a consumer transaction when the consumer can provide

reasonable proof of purchase from a supplier for the supplier to refuse to give refunds for:

(1) Used, damaged or defective products, unless they are clearly marked "as is" or with some other conspicuous disclaimer

of any implied or express warranty, and also clearly marked that no refund will be given; or

(2) Non-used, non-damaged or non-defective products unless:

(a) Such non-refund, exchange or credit policy, including any applicable restocking fee, is clearly indicated by:

(i) a sign posted at the point of display, the point of sale, the store entrance;

(ii) adequate verbal or written disclosure if the transaction occurs through the mail, over the telephone, via facsimile

machine, via e-mail, or over the Internet; or

(iii) a clear and conspicuous statement on the first or front page of any sales document or contract at the time of the sale.

(b) The consumer commodities are food, perishable items, merchandise which is substantially custom made or custom

finished.

(3) For the purpose of this rule "refund" means cash if payment were made in cash provided that if payment were made by

check the refund may be delayed until the check has cleared; and further provided that if payment were made by debit to a credit card

or other account, then refund may be made by an appropriate credit or refund pursuant to the applicable law.

C. It shall be a deceptive act or practice in connection with a consumer transaction for a supplier who has accepted a deposit

and has received from the consumer within a reasonable time a valid request for refund of the deposit to fail to make the refund within

30 calendar days after receipt of such request.

(1) In determining the amount required to be refunded under this rule, the supplier may take into consideration the nature of

the commodity returned, the condition of the commodity returned, shipping charges if agreed to and any lawful restocking fee.

(2) For purposes of this rule, "reasonable time" means within 30 days of the date of the deposit unless a longer period is

justified due to the nature of the commodity returned or any agreement between the parties.

D. No deposit accepted by a supplier to secure the value of equipment or materials provided to a consumer for the

consumer's use in any business opportunity where it is anticipated by either the consumer or the supplier that some remuneration will

be paid to the consumer for services or goods supplied to the supplier or to some third party in the behalf of the supplier shall exceed

the actual cost of the supplies or equipment paid by the supplier or any person acting on behalf of the supplier.

R152-11-11. Franchises, Distributorships, Referral Sales.

A. Definitions. As used in this chapter, the following words and terms shall have the following meanings, unless some other

meaning is plainly indicated:

(1) "Referral Selling" means any consumer transaction where the seller gives or offers a rebate or discount to the buyer as an

inducement for a sale in consideration of the buyer's providing the seller with the names of prospective purchasers.

(2) The term "franchise or distributorship" means a contract or agreement requiring substantial capital investment, either

expressed or implied, whether oral or written, between two or more persons:

(a) Wherein a commercial relationship of definite duration or continuing indefinite duration is involved;

(b) Wherein the purchaser, is granted the right to offer, sell and distribute consumer commodities manufactured, processed,

distributed or, in the case of services, organized and directed by the seller; and the purchaser has not been previously engaged in such

business opportunity;

system; or

(d) Wherein the operation of the purchaser's business is substantially reliant on sellers for the basic supply of consumer

commodities.

B. Franchises and Distributorships. It shall be an unfair or deceptive act or practice for any person in the trade or commerce

of establishing a franchise, distributorship to:

(1) Misrepresent the prospects or chances for success of a proposed or existing franchise or distributorship;

(2) Misrepresent by failure to disclose or otherwise, the known required total investment for such franchise or

distributorship;

(3) Misrepresent or fail to disclose efforts to sell or establish more franchises or distributorships than is reasonable to expect

the market or market area for the particular franchise or distributorship to sustain;

(4) Misrepresent the quantity or quality of the products to be sold or distributed through the franchise or distributorship;

(5) Misrepresent the training and management assistance available to the franchise or distributorship;

(6) Misrepresent the amount of profits, net or gross, the franchisee can expect from the operation of the franchise or

distributorship;

(7) Misrepresent the size, choice, potential or demographic feature of a franchise territory or misrepresent the number of

present or future franchises or distributorships within the franchise territory;

(8) Misrepresent by failure to disclose or otherwise, the termination, transfer or renewal provision of a franchise or

distributorship agreement;

(9) Falsely claim or infer that a primary marketer of trademark products or services sponsors or participates directly or

indirectly in the franchise or distributorship operation;

(10) Assign a so-called exclusive territory encompassing the same area to more than one franchise;

(11) Provide vending locations for which written authorizations have not been granted by the property owners or lessees of

the premises;

(12) Provide vending machines or displays of a brand or kind different from or inferior to those promised by the seller;

(13) Fail to provide to the purchaser a written contract which includes the following provisions:

(a) The total financial obligation of the purchaser to the seller;

(b) The date of delivery of the purchaser consumer commodity to the purchaser if the seller is responsible for delivery of

such consumer commodity;

(c) The description and quantity of consumer commodities to be delivered to the purchaser if the seller is responsible for

delivery of such consumer commodities; and

(d) All other disclosures and provisions required in the preceding subsections;

(14) Fail to honor his contract as required in this section with the purchaser.

R152-11-12. Negative Options.

A. A negative option, as defined in 16 C.F.R. 425.1, is a deceptive act or practice only if the negative option violates 16

C.F.R. 425.1.

R152-11-13. Travel Packages.

(1) This rule is authorized by Subsection 13-11-8(2). The purpose of this rule is to define one type of conduct that violates

Subsection 13-11-4(1).

(2) It shall be a deceptive act or practice for a supplier to offer, knowingly or intentionally, a reduced rate travel package

which:

(a) is tendered to a consumer as an incentive for the performance of some act the consumer has no legal obligation to

perform;

(b) is subject to redemption rules the violation of which will result in a default which discharges the supplier's obligation to

perform under such rules; and

(c) is structured so that the supplier will only realize a profit if a majority of the consumers who receive reduced rate travel

package default.

(3)(a) For a supplier to be held liable under this rule, it is not necessary that he contract directly with a consumer for a

reduced rate travel package. It is a sufficient basis for liability for the supplier to offer such a package to any person knowing that a

consumer eventually will look to him for performance.

(b) A supplier acts deceptively required by Subsection 13-11-4(2) when he consciously engages in conduct which constitutes

a deceptive act or practice, even if he is unaware that such conduct is unlawful.

(4) The definitions appearing in Section 13-11-3 shall apply to this rule, with the following additional definitions:

(a) "reduced rate" means the payment of funds, whether styled as fees, taxes, a discounted payment, or otherwise, which is

less than the fair market value of the travel package offered by a supplier; and

(b) "travel package" means air, land, or sea transportation, with or without lodging, for pleasure or business purpose within

the scope of the term "consumer transaction".]

R152-11-101. Purpose.

The purpose of this rule is to:

(1) prohibit with specificity acts or practices that violate Subsection 13-11-4(1); and

(2) aid the division's administration and enforcement of Title 13, Chapter 11, Utah Consumer Sales Practices Act.

R152-11-102. Authority.

This rule is promulgated in accordance with Subsections 13-2-106(1) and Section 13-11-9.

R152-11-103. Definitions.

(1) "Advertisement" or "advertising" means a written, oral, graphic, or pictorial representation made by a supplier in

connection with offering or soliciting a consumer transaction.

(2) "Bait and switch" means advertising a consumer commodity without the bona fide intent to sell the consumer commodity

to establish contact with a prospective customer and induce the customer to purchase a different consumer commodity than the subject

of the advertisement.

(3) "Business opportunity" means the same as it is defined by Subsection 13-15-102(1).

(4) "Clear(ly) and conspicuous(ly)" means the same as it is defined by 16 CFR 465.1.

(5) "Consumer commodity" means any subject of a consumer transaction.

(6) "Deposit" means money or property provided by a consumer to a supplier:

(a) for a refundable or non-refundable option; or

(b) as pre-payment or partial payment for a consumer transaction.

(7)(a) "Direct solicitation" means a consumer transaction initiated by a supplier by personal contact:

(i) at a consumer's residence or place of employment;

(ii) at a location other than the supplier's established physical place of business; or

(iii) by telephone call or text message to a consumer's personal telephone number.

(b) "Direct solicitation" includes inducing a prospective purchaser to make or keep an appointment that may directly result in

a supplier completing a consumer transaction that would not have occurred without the appointment.

(8) "Documented express authorization" means a consumer's agreement with a supplier that is:

(a) signed or otherwise ratified verbally or in writing by the consumer; and

(b) retained by the supplier in physical, digital, recorded, or other electronic format.

(9)(a) "Good" means any license, object, possession, or property that is the subject of a consumer transaction.

(b) "Good" does not include money exchanged in a consumer transaction, unless the money is the subject of the consumer

transaction.

(10) "Negative option plan" means the same as it is defined by 16 CFR 425.1(c)(1).

(11) "Refund" means to return or reimburse a consumer's money or other consideration exchanged in a consumer

transaction:

(a) in the same form the money or other consideration was initially exchanged; or

(b) in another form agreed to by the consumer:

(i) as part of a negotiated settlement; or

(ii) in accordance with a refund policy that is clearly and conspicuously disclosed at the time of the consumer transaction.

(12) "Salesperson" means a supplier or person employed or contracted by a supplier to solicit, offer, induce, or otherwise

encourage a consumer:

(a) to enter a consumer transaction; or

(b) make or keep an appointment that may directly result in a supplier completing a consumer transaction that would not

have occurred without the appointment.

(13) "Service" means assistance or labor, including advice, a task, or other activity, performed or provided by a supplier or a

supplier's agent for the benefit of a person in connection with a consumer transaction.

(14) "Used" means a consumer commodity that has been previously purchased and put into service, and includes a consumer

commodity that is rebuilt, reconditioned, refurbished, or re-manufactured.

R152-11-201. Representations Generally.

(1) It is a deceptive act or practice in connection with a consumer transaction for a supplier to:

(a) make any representation in an advertisement without clearly and conspicuously disclosing any material exclusions,

reservations, limitations, modifications, obligations, terms, or conditions that apply to the representation;

(b) misrepresent that a consumer commodity or part of a consumer commodity is new or unused;

(d) offer for sale or sell any consumer commodity that appears new or unused but has been used as a demonstrator or display

without disclosing that it has served as a demonstrator or display; or

(e) represent that a consumer commodity is "free" if the representation does not comply with the Federal Trade Commission

Guide Concerning Use of the Word "Free" and Similar Representations, 16 CFR 251.1.

(2) It is a deceptive act or practice in connection with a consumer transaction for a supplier to make an objective

representation, express or implied, unless the supplier has a reasonable basis to make the representation before making the

representation.

(3) A supplier is responsible for retracting and correcting any error in an advertisement the supplier makes or directs to be

made.

R152-11-202. Bait Advertising.

(1) It is a deceptive act or practice in connection with a consumer transaction for a supplier to engage in bait and switch

advertising.

(2) The following acts or practices create a rebuttable presumption that an advertisement did not constitute a bona fide

attempt to sell the advertised consumer commodity:

(a) disparaging the advertised consumer commodity to induce the customer to purchase a different consumer commodity;

(b) advertising a consumer commodity whose appearance or performance discourages its purchase by being below the

quality implied or represented in the advertisement;

(c) if an advertisement includes a photograph of a good and a price, instead presenting a good that does not include similar

options and accessories as the advertised good at the advertised price;

(d) refusing to show or to sell the advertised consumer commodity;

(e) falsely claiming the advertised consumer commodity is unavailable;

(f) failing to have available a reasonable quantity of the advertised consumer commodity unless limited supply is clearly and

conspicuously disclosed in the advertisement; or

(g) using a sales plan or method of compensation for a salesperson that discourages the salesperson from selling the

advertised consumer commodity.

(3) It is not a deceptive act or practice in connection with a consumer transaction for a supplier to attempt to switch a

consumer to a consumer commodity different from the advertised consumer commodity if the recommendation to switch is:

(a) made in good faith; and

(b) based on the consumer's unique circumstances.

R152-11-203. Deposits.

It is a deceptive act or practice in connection with a consumer transaction for a supplier to accept a deposit unless:

(1) the supplier provides a receipt to the consumer at the time of the transaction that includes:

(a) the transaction date;

(b) an accurate description of the consumer commodity to which the deposit is applied;

(d) any credit applied to the transaction, including the deposit;

(e) if the deposit is a partial payment for the transaction, the time within which the consumer must pay in full; and

(f) whether the deposit is refundable and any restrictions on refundability; and

(2) if the consumer commodity for which the deposit is made is unique, the deposit obligates the supplier to refrain from

selling the consumer commodity to another person for a period specified at the time of the transaction.

R152-11-204. Refunds.

(1) It is a deceptive act or practice in connection with a consumer transaction for a supplier to:

(a) represent it will provide a refund, but fail to provide the refund;

(b) fail to provide a refund:

(i) in the time the supplier represents:

(A) at the time of the transaction; or

(B) at a later date agreed to by the consumer; or

(ii) if the supplier does not represent a time within which it will provide a refund, within 30 days; or

(i) the supplier clearly and conspicuously discloses its refund policy to the consumer before completing the transaction; and

(ii) the supplier's refusal to provide a refund is consistent with the refund policy disclosed to the consumer in accordance

with Subsection (1)(c)(i).

(2) A supplier may partially refund a consumer transaction if the partial refund is consistent with the refund policy disclosed

to the consumer in accordance with Subsection (1)(c)(i).

R152-11-301. Business Opportunities.

It is a deceptive act or practice in connection with a consumer transaction described by Subsection 13-11-3(2)(a)(ii) for a

supplier to:

(1) misrepresent the prospects or chances that a proposed or existing business opportunity will be successful, including by:

(a) misrepresenting the amount of profit, net or gross, the business opportunity can be expected to generate; or

(b) misrepresenting the size, choice, potential, or demographic feature of a business opportunity's territory, or

misrepresenting the number of present or future business opportunities within the business opportunity's territory;

(2) misrepresent or fail to disclose the known required total investment for a business opportunity;

(3) misrepresent or fail to disclose efforts to sell or establish more business opportunities than is reasonable to expect the

market or market area for the business opportunity to sustain;

(4) misrepresent the quantity or quality of consumer commodities to be sold or provided:

(a) to the business opportunity by the supplier; or

(b) by the business opportunity;

(5) misrepresent or fail to disclose the termination, transfer, or renewal provisions applicable to the business opportunity;

(6) misrepresent that a primary marketer of trademark goods or services sponsors or participates, directly or indirectly, in the

business opportunity's operation;

(7) assign an exclusive territory encompassing the same area to more than one business;

(8) provide a vending location for which the supplier has not received effective written authorization from the property

owner or lessee of the premises; or

(9) provide consumer commodities different from those represented by the supplier.

R152-11-302. Direct Solicitations.

(1) It is a deceptive act or practice in connection with a consumer transaction involving a direct solicitation for a supplier to:

(a) upon initiating the direct solicitation and before communicating with the prospective consumer other than a greeting,

solicit a consumer transaction without first providing:

(i) the salesperson's name;

(ii) the business name the supplier uses in connection with the consumer transaction; and

(iii) in general terms, the nature of the consumer commodity the salesperson will present;

(b) falsely represent that:

(i) the consumer or prospective consumer will receive a discount, rebate, or other benefit for allowing the supplier to use the

consumer's home or other property, real or personal, to be used as a model;

(ii) the consumer or prospective consumer has been selected to receive a discount or other advantage;

(iii) the consumer or prospective consumer has won a contest or prize;

(iv) the consumer commodity being offered by the supplier is only available through the direct solicitation;

(v) the salesperson has authority to negotiate the final terms of the consumer transaction; or

(vi) the person engaged in the direct solicitation is not engaging in a direct solicitation;

whichever is earlier:

(i) providing the consumer with a complete receipt for the transaction; and

(ii) a copy of any contract related to the consumer transaction in the same language that was principally used in the sales

presentation that includes:

(A) the date of the transaction; and

(B) the supplier's name, address, and contact information; or

(d) fail to honor a cancellation request made in accordance with the right described by Subsection 13-11-4(2)(m).

(2) Subsection (1)(c) does not apply to a consumer transaction for which the agreement is executed or the consumer's

obligation to pay is created at the supplier's physical place of business.

R152-11-303. Motor Vehicle Sales.

(1) It is a deceptive act or practice in connection with a consumer transaction for a supplier to fail to comply with Section

R877-23V-7, Misleading Advertising Pursuant to Utah Code Section 41-3-210.

(2) It is a deceptive act or practice in connection with a consumer transaction for a supplier to do the following with respect

to the Federal Trade Commission's Used Motor Vehicle Trade Regulation Rule:

(a) make any representation described by:

(i) 16 CFR 455.1(a)(1) through (3); or

(ii) 16 CFR 455.4;

(b) engage in an act or practice described by 16 CFR 455.1(b); or

(i) 16 CFR 455.2; or

(ii) 16 CFR 455.5.

R152-11-304. Negative Option Plans.

(1) It is a deceptive act or practice in connection with a consumer transaction for a supplier to offer a negative option plan

unless the supplier complies with 16 CFR 425.1(a).

(2) It is a deceptive act or practice in connection with a consumer transaction for a supplier, in connection with the use of a

negative option plan, to engage in any act described by 16 CFR 425.1(b).

R152-11-305. Repairs, Inspections, and Other Services -- Documented Express Authorization Required.

(1)(a) It is a deceptive act in connection with a consumer transaction involving a repair, inspection, or other similar service

for which a supplier charges more than $50 for a supplier to fail to obtain a consumer's documented express authorization before

performing or providing the repair, inspection, or other similar service.

(b) A transcript or copy of the documented express authorization shall be provided to the consumer at or before the time the

consumer is billed for the transaction.

(2)(a) A supplier shall obtain the documented express authorization described by Subsection (1) after:

(i) clearly explaining to the consumer the anticipated repair, inspection, or other similar service to be performed;

(ii) providing the estimated charge for the repair, inspection, or other similar service to be performed; and

(iii) providing the date by which the supplier reasonably anticipates the repair, inspection, or other similar service will be

completed.

(b) A supplier shall obtain the consumer's documented express authorization for any unforeseen but necessary repair,

inspection, or other similar service that amounts to 10% or more, excluding tax, of the original estimate.

(3) It is a deceptive act or practice in connection with a consumer transaction involving a repair, inspection, or other similar

service to:

(a) charge for a repair, inspection, or other similar service for which the supplier has not obtained documented express

authorization;

(b) falsely represent that:

(i) a repair, inspection, or other similar service:

(A) is necessary;

(B) cannot be performed by the supplier at a consumer's residence; or

(ii) a good that is inspected or diagnosed is in dangerous condition, or that its continued use may be harmful;

(c) materially understate or misstate the estimated cost of the repair, inspection, or other similar service to induce the

consumer to agree to the consumer transaction;

(d) fail to:

(i) reassemble any part disassembled for inspection unless the consumer is informed, before the supplier accepts the part for

inspection, that:

(A) there is a charge for reassembly; or

(B) reassembly is not possible;

(ii) provide the consumer an itemized list of any repair, inspection, or other similar service performed and the reason for the

repair, inspection, or other similar service, including:

(A) a list of any part, whether the part is new, used, rebuilt, or after market, and each part's cost;

(B) the number of labor hours charged, apportioned for each repair, inspection, or other similar service, unless:

(I) the labor is performed at a flat-rate price; and

(II) the flat-rate pricing is disclosed to the consumer in writing before the labor is performed;

(iii) provide to the consumer written notice before performing the repair, inspection, or other similar service that a replaced

or repaired part may be inspected by the consumer

(iv) allow the consumer to inspect a replaced or repaired part upon request, unless:

(A)(I) the part is to be rebuilt or sold by the supplier; and

(II) the supplier notifies the consumer that the part will be rebuilt or sold on the original estimate;

(B) the part is to be returned to the manufacturer or distributor in accordance with a written warranty agreement;

(D) the consumer waives the part's return in writing after the repair, inspection, or other similar service is complete and a

total cost is presented; and

(v) provide the consumer with a written, itemized receipt for any good left with the supplier for repair, inspection, or other

similar services, including:

(A) the name and business address of the supplier that will perform the repair, inspection, or other similar service;

(B) the name and signature of the individual who takes the good into the supplier's custody;

(C) if the repair, inspection, or other similar service will be performed by a person other than the supplier, the person's name,

address, and phone number; and

(D) a description, including the make and model number, or other feature that reasonably identifies the good subject to

repair, inspection, or other similar service.

(4) It is a deceptive act in connection with a consumer transaction involving a service not described by Subsection (1) for a

supplier to:

(a) fail to:

(i) obtain the consumer's documented express authorization:

(A) before performing a service for which the supplier charges $50 or more; or

(B) for any change order, cost increase, or other amendment to a contract with the consumer;

(ii) provide the consumer written documentation that contains the terms of any warranty made with respect to the

transaction;

(iii) timely perform as represented in accordance with the supplier's contract with the consumer unless the delay is beyond

the supplier's control, or the supplier obtains the consumer's documented express authorization for the delay;

(b) materially understate or misstate the estimated cost of the service to be provided to induce the consumer to agree to the

consumer transaction;

(i) the consumer's present equipment, material, product, home or any part thereof is dangerous, defective, or requires repair

or replacement;

(ii) a consumer will not incur an obligation by signing a document; or

(iii) a consumer will be relieved of an obligation by signing a document; or

(d) refuse to perform an obligation in accordance with a contract to induce the consumer to pay a higher price than originally

agreed in the contract.

KEY: advertising, bait and switch, consumer protection, deceptive acts and practices, negative options

Date of Last Change: 2026[February 7, 2011]

Notice of Continuation: July 17, 2026

Authorizing, and Implemented or Interpreted Law: [63G-3-201; 13-2-5; 13-11]13-2-106(1); 13-11-9

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Rule 11: Utah Consumer Sales Practices Act Rule