Environmental Quality

Drinking Water

Rule R309-225: Monitoring and Water Quality: Consumer Confidence Reports

Effective Date: 08/26/2026

Admin. Code Reference: R309-225

Rule Type: Current Rule

R309. Environmental Quality, Drinking Water.

R309-225. Monitoring and Water Quality: Consumer Confidence Reports.

R309-225-1. Purpose.

This rule establishes the minimum requirements for the content of reports that community water systems must deliver to their customers. These reports must contain information on the quality of the water delivered by the systems and characterize the risks, if any, from exposure to contaminants detected in the drinking water in an accurate and understandable manner. This rule also includes requirements for systems serving more than 100,000 persons to develop and annually update a plan for providing assistance to consumers with limited English proficiency.

R309-225-2. Authority.

This rule is promulgated by the Drinking Water Board as authorized by Section 19-4-104 and in accordance with Title 63G, Chapter 3, Utah Administrative Rulemaking Act.

R309-225-3. Definitions.

(1) The terms used in this rule are defined in Rule R309-110, and additional terms for Rule R309-225 are defined this section:

(a) consumers means people served by the water system, including customers, and people that do not receive a bill.

(b) customers means billing units or service connections to which water is delivered by a community water system.

(i) at or above the levels prescribed by Subsection R444-14-4(2) for all inorganic contaminants except regulated per- and polyfluroalkyl substances (PFAS); or

(ii) at or above the levels prescribed in 40 CFR 141.902(a)(5) and 40 CFR 141.61(c) (June 11, 2024) for regulated PFAS.

R309-225-4. General Requirements for Community Water Systems.

(1) Each existing community water system must deliver reports according to Section R309-225-7 by July 1 each year. Each report delivered by July 1 must contain data collected during the previous calendar year, or the most recent calendar year before the previous calendar year.

(2) A new community water system must deliver its first report by July 1 of the year after its first full calendar year in operation.

(3) A community water system that sells water to another community water system must deliver the applicable information required in Section R309-225-5 to the buyer system:

(a) by April 1, 2027, and annually thereafter; or

(b) on a date mutually agreed upon by the seller and the purchaser, and specifically included in a written contract between the parties; and

(c) a community water system that sells water to another community water system that is required to provide reports biannually according to Section R309-225-7 must provide the applicable information required in Section R309-225-5 by October 1, 2027 to the buyer system and annually thereafter, or on a date mutually agreed upon by the seller and the purchaser, included in a written contract between the parties.

(4) Utah Division of Drinking Water incorporates by reference 40 CFR 141, Subpart O, Appendix A as published on October 30, 2024.

R309-225-5. Content of the Reports.

(1) Each community water system must provide to its customers a report or reports that contain the information specified in this section, Section R309-225-6, and include a summary as specified in this section.

(2) Information on the source of the water delivered.

(a) Each report must identify the sources of the water delivered by the community water system by providing information on:

(i) The water source type surface water or ground water; and

(ii) The commonly used name, if any, and location of the bodies of water.

(b) If a source water assessment has been completed, the report must notify consumers of the availability of this information, the year it was completed or most recently updated, and the means to obtain it. In addition, systems are encouraged to highlight in the report significant sources of contamination in the source water area if they have readily available information. Where a system has received a source water assessment from the director, the report must include a brief summary of the system's susceptibility to potential sources of contamination, using language provided by the director or written by the operator.

(3) Definitions.

(a) Each report must include the following definitions:

(i) Maximum Contaminant Level Goal or MCLG: The level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety.

(ii) Maximum Contaminant Level or MCL: The highest level of a contaminant that is allowed in drinking water. MCLs are set as close to the MCLGs as feasible using the best available treatment technology.

(iii) Contaminant: Any physical, chemical, biological, or radiological substance or matter in water.

(b) A report for a community water system operating under a variance or an exemption issued under Section R309-100-10 or R309-100-11 must include the following definition: Variances and Exemptions: director or EPA permission not to meet an MCL or a treatment technique under certain conditions.

(c) A report that contains data on a contaminant that EPA regulates using any of the following terms must include the applicable definitions:

(i) Treatment Technique: A required process intended to reduce the level of a contaminant in drinking water.

(ii) Action Level: The concentration of a contaminant which, if exceeded, triggers treatment or other requirements which a water system must follow.

(iii) Maximum residual disinfectant level goal or MRDLG: The level of a drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.

(iv) Maximum residual disinfectant level or MRDL: The highest level of a disinfectant allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.

(v) Hazard Index or HI. The Hazard Index is an approach that determines the health concerns associated with mixtures of certain PFAS in finished drinking water. Low levels of multiple PFAS that individually would not likely result in adverse health effects may pose health concerns when combined in a mixture. The Hazard Index MCL represents the maximum level for mixtures of PFHxS, PFNA, HFPO-DA, or PFBS allowed in water delivered by a public water system. A Hazard Index greater than one requires a system to take action.

(d) A report that contains information regarding a Level 1 or Level 2 Assessment required under Rule R309-211 must include the applicable definitions:

(i) Level 1 Assessment: A Level 1 assessment is a study of the water system to identify potential problems and determine, if possible, why total coliform bacteria have been found in our water system.

(ii) Level 2 Assessment: A Level 2 assessment is a very detailed study of the water system to identify potential problems and determine, if possible, why an E. coli MCL violation has occurred or why total coliform bacteria have been found in our water system on multiple occasions.

(e) Systems must use the following definitions for the terms listed in Subsections R309-225-5(3)(e)(i) and (ii) if the terms are used in the report unless the system obtains written approval from the state to use an alternate definition:

(i) Pesticide: Generally, any substance or mixture of substances intended for preventing, destroying, repelling, or mitigating any pest.

(ii) Herbicide: Any chemicals used to control undesirable vegetation.

(4) Information on Detected Contaminants.

(a) This subsection specifies the requirements for information to be included in each report for contaminants subject to mandatory monitoring, except Cryptosporidium. It applies to:

(i) Contaminants subject to an MCL, action level, maximum residual disinfectant level, or treatment technique are regulated contaminants; and

(ii) Contaminants for which monitoring is required by 40 CFR 141.40 January 25, 2022, are unregulated contaminants.

(b) The data relating to these contaminants must be presented in the reports in a manner that is clear and understandable for consumers. For example, the data may be displayed in one table or in several adjacent tables. Any additional monitoring results which a community water system chooses to include in its report must be displayed separately.

(c) The data must be derived from data collected to comply with EPA and state monitoring and analytical requirements during the previous calendar year, or the most recent calendar year before the previous calendar year except that:

(i) Where a system is allowed to monitor for regulated contaminants less often than once a year, the contaminant data section must include the date and results of the most recent sampling and the report must include a brief statement indicating that the data presented in the report are from the most recent testing done in accordance with the regulations. No data older than 5 years need be included.

(d) For each detected regulated contaminant, the contaminant data sections must contain:

(i) The MCL for that contaminant expressed as a number equal to or greater than 1.0;

(ii) The MCLG for that contaminant expressed in the same units as the MCL;

(iii) If there is no MCL for a detected contaminant, the contaminant data sections must state that there is a treatment technique, or specify the action level, applicable to that contaminant, and the report must include the definitions for treatment technique or action level, as appropriate, specified in Subsection (3)(c);

(iv) For contaminants subject to an MCL, except turbidity, and E. coli, the contaminant data sections must contain the highest contaminant level used to determine compliance with the quality standards listed in Rule R309-200 and the range of detected levels, as follows:

(A) When compliance with the MCL is determined annually or less frequently: the highest detected level at any sampling point and the range of detected levels expressed in the same units as the MCL.

(B) When compliance with the MCL is determined by calculating a running annual average of all samples taken at a sampling point: the highest average of any of the sampling points and the range of individual sample results for all sampling points expressed in the same units as the MCL. For the MCLs for TTHM and HAA5 in Subsection R309-200-5(3)(c)(iii), systems must include the highest locational running annual average for TTHM and HAA5 and the range of individual sample results for all monitoring locations expressed in the same units as the MCL. If more than one location exceeds the TTHM and HAA5 MCL, the system must include the locational running annual averages for all locations that exceed the MCL.

(C) When rounding of results to determine compliance with the MCL is allowed by Rules R309-200, R309-205, R309-210, and R309-215, rounding should be done before converting the number to express it as a number equal to or greater than 1.0.

(v) For turbidity.

(A) When it is reported pursuant to Sections R309-205-8 and R309-215-9: the highest average monthly value.

(B) When it is reported pursuant to Section R309-215-9: the highest single measurement and the lowest monthly percentage of samples meeting the turbidity limits specified in Subsections R309-200-5(5)(a) and (b) for the filtration technology being used. The report should include an explanation of the reasons for measuring turbidity.

(vi) For lead and copper: the 90th percentile concentration of the most recent rounds of sampling, the number of sampling sites exceeding the action level in Section R209-210-6, and the range of tap sampling results;

(vii) Reserved

(viii) The likely sources of detected contaminants to the best of the operator's knowledge. Specific information regarding contaminants may be available in sanitary surveys and source water assessments, and should be used when available to the operator. If the operator lacks specific information on the likely source, the report must include one or more of the typical sources for that contaminant listed in Section R309-225-8 that is most applicable to the system; and

(ix) For E. coli analytical results under Rule R309-211: The total number of E. coli positive samples.

(e) If a community water system distributes water to its customers from multiple hydraulically independent distribution systems that are fed by different raw water sources, the contaminant data sections should differentiate contaminant data for each service area and the report should identify each separate distribution system. For example, if displayed in a table, it should contain a separate column for each service area. Alternatively, systems could produce separate reports tailored to include data for each service area.

(f) The detected contaminant data sections must clearly identify any data indicating violations of MCLs, MRDLs or treatment techniques and the report must contain a clear and readily understandable explanation of the violation including: the length of the violation, the potential adverse health effects, and actions taken by the system to address the violation. To describe the potential health effects, the system must use the relevant language in Section R309-220-15.

(g) For detected unregulated contaminants for which monitoring is required, the reports must present the average and range at which the contaminant was detected. The report must include a brief explanation of the reasons for monitoring for unregulated contaminants such as:

(i) Unregulated contaminant monitoring helps EPA to determine where certain contaminants occur and whether the Agency should consider regulating those contaminants in the future.

(ii) May use an alternative educational statement in the CCR if approved by the Primacy Agency.

(h) For systems that exceeded the lead action level in Section R309-210-6, the detected contaminant data section must clearly identify the exceedance if any corrective action has been required by the director during the monitoring period covered by the report. The report must include a clear and readily understandable explanation of the exceedance, the steps consumers can take to reduce their exposure to lead in drinking water, and a description of any corrective actions the system has or will take to address the exceedance.

(5) Information on Cryptosporidium, radon, and other contaminants.

(a) If the system has performed any monitoring for Cryptosporidium, which shows that Cryptosporidium may be present in the source water or the finished water, the report must include:

(i) A summary of the results of the monitoring; and

(ii) An explanation of the significance of the results.

(b) If the system has performed any monitoring for radon which shows that radon may be present in the finished water, the report must include:

(i) The results of the monitoring; and

(ii) An explanation of the significance of the results.

(c) If the system has performed additional monitoring which indicates the presence of other contaminants in the finished water, EPA strongly encourages systems to report any results which may indicate a health concern. To determine if results may indicate a health concern, EPA recommends that systems find out if EPA has proposed a National Primary Drinking Water Regulation (NPDWR) or issued a health advisory for that contaminant by contacting the Agency by calling the Safe Drinking Water Hotline (800-426-4791) or an alternative method identified on the website epa.gov/safewater. EPA considers detects above a proposed MCL or health advisory level to states possible health concerns. For such contaminants, EPA recommends that the report include:

(i) The results of the monitoring; and

(ii) An explanation of the significance of the results noting the existence of a health advisory or a proposed regulation.

(6) Compliance with NPDWR. In addition to the requirements of Subsection R309-225-5(4)(f), the report must note any violation that occurred during the period covered by the report of a requirement listed in Subsections R309-225-5(6)(a) through (g), and include a clear and readily understandable explanation of the violation, any potential adverse health effects, and the steps the system has taken to correct the violation.

(a) Monitoring and reporting of compliance data;

(b) Filtration and disinfection prescribed by Rule R309-215. For systems which have failed to install adequate filtration or disinfection equipment or processes, or have had a failure of such equipment or processes which constitutes a violation, the report must include the following language as part of the explanation of potential adverse health effects:

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

(c) Lead and copper control requirements prescribed by Section R309-210-6. For systems that fail to take one or more actions prescribed by Section R309-210-6, the report must include the applicable language in Section R309-220-15 for lead, copper, or both.

(d) Treatment techniques for Acrylamide and Epichlorohydrin prescribed by Subsection R309-215-8(3). For systems which violate the requirements of Section R309-215-8, the report must include the relevant language from Section R309-220-14.

(e) Recordkeeping of compliance data.

(f) Special monitoring requirements prescribed by 40 CFR 141.40 and 40 CFR 141.41 (January 25, 2022); and

(g) Violation of the terms of a variance, an exemption, or an administrative or judicial order.

(7) Variances and Exemptions. If a system is operating under the terms of a variance or an exemption issued under Section R309-100-10 or R309-100-11, the report must contain:

(a) An explanation of the reasons for the variance or exemption;

(b) The date on which the variance or exemption was issued;

(c) A brief status report on the steps the system is taking to install treatment, find alternative sources of water, or otherwise comply with the terms and schedules of the variance or exemption; and

(d) A notice of any opportunity for public input in the review, or renewal, of the variance or exemption.

(8) Additional information.

(a) The report must contain a brief explanation regarding contaminants which may reasonably be expected to be found in drinking water including bottled water. This explanation may include the language of Subsections (8)(a)(i) through (iii) or systems may use their own comparable language. The report also must include the language of Subsection (8)(a)(iv).

(i) Both tap water and bottled water come from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material. The water can also pick up and transport substances resulting from the presence of animals or from human activity. These substances are also called contaminants.

(ii) Contaminants are any physical, chemical, biological, or radiological substance or matter in water. Contaminants that may be present in source water include:

(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife.

(B) Inorganic contaminants, such as salts and metals, which can occur naturally in the soil or groundwater or may result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming.

(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses.

(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems.

(E) Radioactive contaminants, which can occur naturally or be the result of oil and gas production and mining activities.

(iii) To protect public health, EPA prescribes regulations which limit the amount of certain contaminants in tap water provided by public water systems. The Food and Drug Administration regulations establish limits for contaminants in bottled water which must provide the same protection for public health.

(iv) Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily mean that water poses a health risk. More information about contaminants and potential health effects can be obtained by contacting the EPA by calling the Safe Drinking Water Hotline (800-426-4791) or visiting the website epa.gov/safewater.

(b) The report must include the telephone number of the owner, operator, or designee of the community water system as a source of additional information concerning the report. If a system uses a website or social media to share additional information, EPA recommends including information about how to access such media platforms in the report.

(c) In communities with a large proportion of consumers with limited English proficiency, as determined by the director, the report must contain information in the appropriate languages regarding the importance of the report and either contain information where such consumers may obtain a translated copy of the report, or assistance in the appropriate languages, or the report must be in the appropriate languages.

(d) The report must include information about opportunities for public participation in decisions that may affect the quality of the water.

(e) The systems may include such additional information as they determine necessary for public education consistent with, and not detracting from, the purpose of the report.

(f) Systems required to comply with Section R309-215-16.

(i) Any ground water system that receives notice from the director of a significant deficiency or notice from a laboratory of a fecal indicator-positive ground water source sample that is not invalidated by the director under Subsection R309-215-16(2)(d) must inform its customers of any significant deficiency that is uncorrected at the time of the next reporting period or of any fecal indicator-positive ground water source sample in the next report or 6-month update according to Section R309-225-7. The system must continue to inform the public annually until the director determines that a particular significant deficiency is

corrected or the fecal contamination in the ground water source is addressed under Subsection R309-215-16(3)(a). Each report must include the following elements:

(A) The nature of the particular significant deficiency or the source of the fecal contamination, if the source is known, and the date the significant deficiency was identified by the director or the dates of the fecal indicator-positive ground water source samples;

(B) If the fecal contamination in the ground water source has been addressed under Subsection R309-215-16(3)(a) and the date of such action;

(C) For each significant deficiency or fecal contamination in the ground water source that has not been addressed under Subsection R309-215-16(3)(a), the director-approved plan and schedule for correction, including interim measures, progress to date, and any interim measures completed; and

(D) If the system receives notice of a fecal indicator-positive ground water source sample that is not invalidated by the director under Subsection R309-215-16(2)(c), the potential health effects using the health effects language of Subsection R309-220-4(4).

(ii) If directed by the director, a system with significant deficiencies that have been corrected before the next report is issued must inform its customers of the significant deficiency, how the deficiency was corrected, and the date of correction under Subsection (8)(f)(i).

(9) Each community water system shall include in its annual CCR its current rating under the Improvement Priority System (IPS), as assigned by the director in accordance with Rule R309-400. The rating shall be clearly displayed and identified as: Approved, Not Approved, Corrective Action, or Unrated.

(a) The CCR shall also contain a brief explanation of the water system's assigned rating, including:

(i) Approved -- the system meets the sanitary survey, monitoring, and operational requirements necessary to provide an adequate and reliable supply of drinking water and is not currently subject to formal enforcement under Rule R309-400;

(ii) Not Approved -- the system has exceeded the IPS point threshold established in Section R309-400-5, failed to correct significant deficiencies within required timelines, or is otherwise determined by the director to pose potential or actual risk to public health;

(iii) Corrective Action -- the system has entered into a director-approved bilateral compliance agreement or formal enforcement order under Rule R309-400, and is actively working toward meeting the requirements for an Approved rating; or

(iv) Unrated -- the system is newly regulated or lacks sufficient sanitary survey or compliance information for the Division to assign a rating.

(b) The CCR shall include a brief statement describing the purpose of the IPS program, including that it is used by the Division to evaluate system compliance, prioritize risks to public health, and determine enforcement actions in accordance with Rule R309-400 and Section 19-4-104.

(c) The rating published in the CCR must reflect the system's rating in effect as of the date the CCR is issued. A system shall verify its rating using a Division approved online resource or by contacting the Division before publishing its CCR.

R309-225-6. Required Additional Health Information.

(1) All reports must prominently display the following language:

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (800-426-4791) or on EPA's website epa.gov/safewater.

(2) A system that detects arsenic above 0.005 mg/L and up to and including 0.010 mg/L:

(a) Must include in its report a short informational statement about arsenic, using language such as: Arsenic is known to cause cancer in humans. Arsenic also may cause other health effects such as skin damage and circulatory problems. (NAME OF UTILITY) meets the EPA arsenic drinking water standard, also known as a Maximum Contaminant Level (MCL). However, you should know that EPA's MCL for arsenic balances the scientific community's understanding of arsenic-related health effects and the cost of removing arsenic from drinking water. The highest concentration of arsenic found in (YEAR) was (INSERT MAX ARSENIC LEVEL per Subsection R309-225-5(4)(d)(iv)) ppb.

(b) May use an alternative educational statement in the CCR if approved by director.

(3) A system which detects nitrate at levels above 5 mg/L, but below the MCL:

(a) Must include a short informational statement about the impacts of nitrate on children using language such as: Even though (NAME OF UTILITY) meets the EPA nitrate drinking water standard, also known as a Maximum Contaminant Level (MCL), if you are caring for an infant and using tap water to prepare formula, you may want to use alternate sources of water or ask for advice from your health care provider. Nitrate levels above 10 ppm pose a particularly high health concern for infants under 6 months of age and can interfere with the capacity of the infant's blood to carry oxygen, resulting in a serious illness. Symptoms of serious illness include shortness of breath and blueness of the skin, known as "blue baby syndrome." Nitrate levels in drinking water can increase for short periods of time due to high levels of rainfall or agricultural activity, therefore we test for nitrate (INSERT APPLICABLE SAMPLING FREQUENCY). The highest level for nitrate found during (YEAR) was (INSERT MAX NITRATE LEVEL per Section R309-210-5) ppm.

(b) May use an alternative educational statement in the CCR if approved by the director.

(4) Every report must include the following lead-specific information:

(a) A short informational statement about lead in drinking water and its effects on children. The statement must include the following information:

Lead can cause serious health effects in people of all ages, especially pregnant people, infants (both formula-fed and breastfed), and young children. Lead in drinking water is primarily from materials and parts used in service lines and in home plumbing. (INSERT NAME OF SYSTEM) is responsible for providing high quality drinking water and removing lead pipes but cannot control the variety of materials used in the plumbing in your home. Because lead levels may vary over time, lead exposure is possible even when your tap sampling results do not detect lead at one point in time. You can help protect yourself and your family by identifying and removing lead materials within your home plumbing and taking steps to reduce your family's risk. Using a filter, certified by an American National Standards Institute accredited certifier to reduce lead, is effective in reducing lead exposures. Follow the instructions provided with the filter to ensure the filter is used properly. Use only cold water for drinking, cooking, and making baby formula. Boiling water does not remove lead from water. Before using tap water for drinking, cooking, or making baby formula, flush your pipes for several minutes. You can do this by running your tap, taking a shower, doing laundry or a load of dishes. If you have a lead service line or galvanized requiring replacement service line, you may need to flush your pipes for a longer period. If you are concerned about lead in your water and wish to have your water tested, contact (INSERT NAME OF SYSTEM and CONTACT INFORMATION). Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available at https://www.epa.gov/safewater/lead.

(b) May use an alternative educational statement in the CCR if approved by the director.

(5) Systems required to comply with Rule R309-211.

(a) Any system required to comply with the Level 1 assessment requirement or a Level 2 assessment requirement that is not due to an E. coli MCL violation must include in the report the text found in Subsections (5)(a)(i) through (iii) as appropriate, filling in the blanks accordingly and the text found in Subsections (5)(a)(iv)(A) and (B) if appropriate. Systems may use an alternative statement with equivalent information for Subsections (a)(iii) and (iv).

(i) Coliforms are bacteria that occur naturally in the environment and are used as an indicator that other, potentially harmful, waterborne organisms may be present or that a potential pathway exists through which contamination may enter the drinking water distribution system. We found coliforms indicating the need to look for potential problems in water treatment or distribution. When this occurs, we are required to conduct assessments to identify problems and to correct any problems that were found during these assessments.

(ii) Because we found coliforms during sampling, we were required to conduct (INSERT NUMBER OF LEVEL 1 ASSESSMENTS) assessments of the system, also known as a Level 1 assessment, to identify possible sources of contamination. (INSERT NUMBER OF LEVEL 1 ASSESSMENTS) Level 1 assessments were completed. In addition, we were required to take (INSERT NUMBER OF CORRECTIVE ACTIONS) corrective actions and we completed (INSERT NUMBER OF CORRECTIVE ACTIONS) of these actions.

(iii) Because we found coliforms during sampling, we were required to conduct (INSERT NUMBER OF LEVEL 2 ASSESSMENTS) detailed assessments, also known as a Level 2 assessment, to identify possible sources of contamination. (INSERT NUMBER OF LEVEL 2 ASSESSMENTS) Level 2 assessments were completed. In addition, we were required to take (INSERT NUMBER OF CORRECTIVE ACTIONS) corrective actions and we completed (INSERT NUMBER OF CORRECTIVE ACTIONS) of these actions.

(iv) Any system that has failed to complete all the required assessments or correct all identified sanitary defects, is in violation of the treatment technique requirement and must also include one or both of the following statements, as appropriate:

(A) During the past year we failed to conduct all the required assessments.

(B) During the past year we failed to correct all identified defects that were found during the assessment.

(b) Any system required to conduct a Level 2 assessment due to an E. coli MCL violation must include in the report the text found in Subsections (5)(b)(i) and (ii), and health effects language in Subsection R309-220-4(4), filling in the blanks accordingly and the text found in Subsections (5)(b)(iii)(A) and (B), if appropriate. Systems may use an alternative statement with equivalent information for Subsections (5)(b)(i) through (iii).

(i) We found E. coli bacteria, indicating the need to look for potential problems in water treatment or distribution. When this occurs, we are required to conduct assessments, also known as a Level 2 assessment, to identify problems and to correct any problems that were found during these assessments.

(ii) We were required to complete a detailed assessment of our water system, also known as a Level 2 assessment, because we found E. coli in our water system. In addition, we were required to take (INSERT NUMBER OF CORRECTIVE ACTIONS) corrective actions and we completed (INSERT NUMBER OF CORRECTIVE ACTIONS) of these actions.

(iii) Any system that has failed to complete the required assessment or correct all identified sanitary defects, is in violation of the treatment technique requirement and must also include one or both of the following statements, as appropriate:

(A) We failed to conduct the required assessment.

(B) We failed to correct all defects that were identified during the assessment that we conducted.

(c) If a system detects E. coli and has violated the E. coli MCL, in addition to completing the table as required in Subsection R309-225-5(4)(d), the system must include one or more of the following statements to describe any noncompliance, as applicable:

(i) We had an E. coli positive repeat sample following a total coliform-positive routine sample.

(ii) We had a total coliform-positive repeat sample following an E. coli positive routine sample.

(iii) We failed to take all required repeat samples following an E. coli positive routine sample.

(iv) We failed to test for E. coli when any repeat sample tested positive for total coliform.

(d) If a system detects E. coli and has not violated the E. coli MCL, in addition to completing the table as required in Subsection R309-225-5(4)(d), the system may include a statement that explains that although they have detected E. coli, they are not in violation of the E. coli MCL.

(6) Systems required to comply with Section R309-210-6.

(a) The report must notify consumers that complete lead tap sampling data are available for review and must include information on how to access the data.

(b) The report must include a statement that a service line inventory, including inventories consisting only of a statement that there are no lead, galvanized requiring replacement, or lead status unknown service lines, has been prepared and include instructions to access the publicly available service line inventory. If the service line inventory is available online, the report must include the direct link to the inventory.

(c) For systems with lead, galvanized requiring replacement, or lead status unknown service lines in the system's inventory pursuant to 40 CFR 141.84(a) (October 30, 2024) and 40 CFR 141.84 (b) (October 30, 2024), the report must include information on how to obtain a copy of the service line replacement plan or a direct link to the plan if the system is required to make the service line replacement plan available online.

(d) The report must contain a plainly worded explanation of the corrosion control efforts the system is taking in accordance with Section R309-210-6. Corrosion control efforts consist of treatment such as pH adjustment, alkalinity adjustment, or corrosion inhibitor addition, and other efforts contributing to the control of the corrosivity of water, such as, monitoring to assess the corrosivity of water. The system may use one of the following templates or use their own explanation that includes equivalent information.

(e) The report must include a statement that the water system is required to sample for lead in schools and licensed child care facilities as requested by the facility and directs the public to contact the school or child care facility for further information about potential sampling results.

(i) For systems with state or EPA designated Optimal Corrosion Control Treatment:

(A) Corrosion of pipes, plumbing fittings and fixtures may cause lead and copper to enter drinking water. To assess corrosion of lead and copper, (NAME OF SYSTEM) conducts tap sampling for lead and copper at selected sites (INSERT FREQUENCY AT WHICH SYSTEM CONDUCTS TAP SAMPLING). (NAME OF SYSTEM) treats water using (IDENTIFY TREATMENT METHOD) to control corrosion, which was designated as the optimal corrosion control treatment by (THE STATE OR EPA, AS APPLICABLE). To ensure the treatment is operating effectively, (NAME OF SYSTEM) monitors water quality parameters set by the (STATE OR EPA, AS APPLICABLE) (INSERT FREQUENCY AT WHICH SYSTEM CONDUCTS WATER QUALITY PARAMETER MONITORING).

(B) If applicable add: (NAME OF SYSTEM) is currently conducting a study of corrosion control to determine if any changes to treatment methods are needed to minimize the corrosivity of the water.

(ii) For systems without state or EPA designated Optimal Corrosion Control Treatment:

(A) Corrosion of pipes, plumbing fittings and fixtures may cause metals, including lead and copper, to enter drinking water. To assess corrosion of lead and copper, (NAME OF SYSTEM) conducts tap sampling for lead and copper at selected sites (INSERT FREQUENCY AT WHICH SYSTEM CONDUCTS TAP SAMPLING).

(B) If applicable, add: (NAME OF SYSTEM) treats water using (IDENTIFY TREATMENT METHOD) to control corrosion.

(C) If applicable add: (NAME OF SYSTEM) is currently conducting a study of corrosion control to determine if any changes to treatment methods are needed to minimize the corrosivity of the water.

R309-225-7. Report Delivery, Reporting, and Recordkeeping.

(1) Except as provided in Subsection (7), each community water system must directly deliver a copy of the report to each customer.

(a) Systems must use at a minimum, one of the following forms of delivery:

(i) Mail or hand deliver a paper copy of the report;

(ii) Mail a notification that the report is available on a website via a direct link;

(iii) Email a direct link or electronic version of the report; or

(iv) Another direct delivery method approved in writing by the Division.

(b) Systems using electronic delivery methods in Subsection (1)(a)(ii), (iii), or (iv) must provide a paper copy of the report to any customer upon request. The notification method must prominently display directions for requesting such copy.

(c) For systems that choose to electronically deliver the reports by posting the report to a website and providing a notification either by mail or email:

(i) The report must be publicly available on the website at time notification is made;

(ii) Notifications must prominently display the link and include an explanation of the nature of the link; and

(iii) Systems may use a web page to convey the information required in Sections R309-225-5, R309-225-6, and R309-225-7.

(d) Systems that use a publicly available website to provide reports must maintain public access to the report for no less than 3 years.

(2) The system must make a good faith effort to reach consumers who do not get water bills, using means recommended by the director. EPA expects that an adequate good faith effort will be tailored to the consumers who are served

by the system but are not bill-paying customers, such as renters or workers. A good faith effort to reach consumers includes a mix of methods to reach the broadest possible range of persons served by the water system such as: Posting the reports on the internet; mailing reports or post cards with links to the reports to all service addresses or postal customers; using an opt in notification for the system to send emails or texts with the links to the reports to interested consumers; advertising the availability of the report in the news media and on social media; publication in a local newspaper or newsletter; posting a copy of the report or notice of availability with links, or equivalent, such as Quick Response (QR) codes, in public places such as cafeterias or lunch rooms of public buildings; delivery of multiple copies for distribution by single-biller customers such as apartment buildings or large private employers; delivery to community organizations; holding a public meeting to educate consumers on the reports.

(a) Where a system is aware that it serves a substantial number of non-bill-paying consumers, the system is encouraged to directly deliver the reports or notices of availability of the reports to service addresses.

(b) Where a system is aware of a substantial number of bill-paying consumers without access to electronic forms of the report, the system should use at least one non-electronic form of delivery.

(3) No later than ten days after the date the system is required to distribute the report to its customers, each community water system must provide a copy of the report to the director and a certification that the reports have been distributed to customers, and that the information is correct and consistent with the compliance monitoring data previously submitted to the director.

(4) No later than the date the system is required to distribute the report to its customers, each community water system must deliver the report to any other agency or clearinghouse identified by the director.

(5) Each community water system must make its reports available to the public upon request. Systems should make a reasonable effort to provide the reports in an accessible format to anyone who requests an accommodation.

(6) Each community water system serving 50,000 or more persons must post its current year's report to a publicly-accessible site on the internet.

(7) The director has waived the requirement of Subsection (1) for community water systems serving fewer than 10,000 persons.

(a) Such systems must:

(i) Publish the reports in one or more local newspapers or on one or more local online news sites serving the area in which the system is located;

(ii) Inform the customers that the reports will not be mailed, either in the newspapers in which the reports are published or by other means approved by the director; and

(iii) Make the reports available to the public upon request.

(b) Systems serving 500 or fewer persons may forgo the requirements of Subsections (7)(a)(i) and (ii) if they provide notice that the report is available upon request at least once per year to their customers by mail, door-to-door delivery, or by posting in one or more locations where persons served by the system can reasonably be expected to see it.

(8) Any system subject to this rule must retain copies of its consumer confidence report for no less than 3 years.

(9) Systems serving 100,000 or more persons must develop a plan for providing assistance to consumers with limited English proficiency. The system must evaluate the languages spoken by persons with limited English proficiency served by the water system, and the system's anticipated approach to address translation needs. The first plan must be provided to the state with the first report in 2027. Plans must be evaluated annually and updated as necessary and reported with the certification required in Subsection (3).

(10) Delivery timing and biannual delivery:

(a) Each community water system must distribute reports by July 1 each year. Each report distributed by July 1 must use data collected during, or before, the previous calendar year using methods described in Subsection (a).

(b) Each community water system serving 10,000 or more persons must distribute the report biannually, or twice per calendar year, by December 31 using methods described in Subsection (a).

(c) Systems required to comply with Subsection (j)(2), with a violation or action level exceedance that occurred between January 1 and June 30 of the current year, or have received monitoring results from required monitoring under the Unregulated Contaminant Monitoring Rule in 40 CFR141.40 (January 25, 2022), must include a 6-month update with the second report with the following:

(i) A short description of the nature of the 6-month update and the biannual delivery.

(ii) If a system receives an MCL, MRDL, or treatment technique violation, the 6-month update must include the applicable contaminant section information in Subsection R309-225-4(5)(d), and a readily understandable explanation of the violation including: the length of the violation, the potential adverse health effects, actions taken by the system to address the violation, and timeframe the system expects to complete those actions. To describe the potential health effects, the system must use the relevant language of Section R309-220-15.

(iii) If a system receives any other violation, the 6-month update must include the information in Section R309-225-5.

(iv) If a system exceeded the lead action level in Section R309-210-6 following monitoring conducted between January 1 and June 30 of the current year, the system must include information identified in Subsections R309-225-5(4)(d)(vi) and R309-225-5(4)(h).

(v) For systems monitoring under Subsections R309-225-5(4)(d)(vi) and R309-225-5(4)(h) that become aware of results for samples collected during the reporting year but were not included in the reports distributed by July 1, the system must include information as required by Subsection R309-225-5(4)(g).

(vi) Systems serving 100,000 or more persons, must develop a plan for providing assistance to consumers with limited English proficiency. The system must evaluate the languages spoken by persons with limited English proficiency served by the water system, and the system's anticipated approach to address translation needs. The first plan must be provided to the state with the first report in 2027. Plans must be evaluated annually and updated as necessary and reported with the certification required in Subsection (3).

(11) Delivery timing and biannual delivery:

(b) Each community water system serving 10,000 or more persons must distribute the report biannually, or twice per calendar year, by December 31 using methods described in Subsection (a).

(c) Systems required to comply with Subsection (j)(2), with a violation or action level exceedance that occurred between January 1 and June 30 of the current year, or have received monitoring results from required monitoring under the Unregulated Contaminant Monitoring Rule in 40 CFR 141.40 (January 25, 2022), must include a 6-month update with the second report with the following:

(i) A short description of the nature of the 6-month update and the biannual delivery.

(ii) If a system receives an MCL, MRDL, or treatment technique violation, the 6-month update must include the applicable contaminant section information in 40 CFR 141.153(d)(4) (October 30, 2024), and a readily understandable explanation of the violation including: the length of the violation, the potential adverse health effects, actions taken by the system to address the violation, and timeframe the system expects to complete those actions. To describe the potential health effects, the system must use the relevant language of appendix A to this subpart.

(iii) If a system receives any other violation, the 6-month update must include the information in 40 CFR 141.153(f) (October 30, 2024).

(v) For systems monitoring under 40 CFR 141.40 (January 25, 2022) that become aware of results for samples collected during the reporting year but were not included in the reports distributed by July 1, the system must include information as required by 40 CFR 141.153(d)(7) (October 30, 2024).

R309-225-8. Summary of Report Contents.

(1) Each report must include a summary displayed prominently at the beginning of the report, including a brief description of the nature of the report.

(2) Systems must include, at a minimum, the following information in the summary:

(a) Summary of violations and compliance information included in the report required by Section R309-225-5.

(b) Contact information for owner, operator, or designee of the community water system as a source of additional information concerning the report, per Subsection R309-225-5(8)(b).

(3) If applicable, systems must include the following in the summary:

(a) For systems using delivery methods in Subsection R309-225-7(1)(a)(ii), (iii), or (iv), the summary must include directions for consumers to request a paper copy of the report, as described in Subsection R309-225-7(1)(b).

(b) For systems subject to Subsection R309-225-5(8)(c) because they serve a large proportion of consumers with limited English proficiency, the summary must include information where consumers may obtain a translated copy of the report, or get assistance in the appropriate languages.

(c) For systems using the report to also meet the public notification requirements of Subsection R309-220-4(4) of this part, the summary must specify that it is also serving to provide public notification of one or more violations or situations, provide a brief statement about the nature of the notices, and a brief description of how to locate the notices in the report.

(d) The summary should be written in plain language and may use infographics.

(e) For those systems required to include a 6-month update with the second report under Subsection R309-225-7(10)(b), the summary should include a brief description of the nature of the report and update, noting the availability of new information for the current year between January and June.

(f) The report summary must include the following standard language to encourage the distribution of the report to all persons served:

Please share this information with anyone who drinks this water, or their guardians, especially those who may not have received this report directly, for example, people in apartments, nursing homes, schools, and businesses. You can do this by posting this report in a public place or distributing copies by hand, mail, email, or another method.

R309-225-9. Major Sources of Contaminants in Drinking Water.

Microbiological Contaminants

(1) Total Coliform Bacteria - Naturally present in the environment.

(2) E. coli - Human and animal fecal waste.

(3) Fecal Indicators such as enterococci or coliphage- Human and animal fecal waste.

(4) Turbidity- Soil runoff.

(5) Total organic carbon - Naturally present in the environment.

Radioactive Contaminants

(6) Alpha emitters (pCi/l) - Erosion of natural deposits.

(7) Beta/photon emitters (mrem/yr) - Decay of natural and artificial deposits.

(8) Combined radium (pCi/l) - Erosion of natural deposits.

(9) Uranium (ug/l) - Erosion of natural deposits.

Inorganic Contaminants

(10) Antimony (ppb) - Discharge from petroleum refineries; fire retardants; ceramics; electronics; solder.

(11) Arsenic (ppb) - Erosion of natural deposits; Runoff from orchards; Runoff from glass and electronics production wastes.

(12) Asbestos (MFL) - Decay of asbestos cement water mains; Erosion of natural deposits.

(13) Barium (ppm) - Discharge of drilling wastes; Discharge from metal refineries; Erosion of natural deposits.

(14) Beryllium (ppb) - Discharge from metal refineries and coal-burning factories; Discharge from electrical, aerospace, and defense industries.

(15) Cadmium (ppb) - Corrosion of galvanized pipes; Erosion of natural deposits; Discharge from metal refineries; runoff from waste batteries and paints.

(16) Chromium (ppb) - Discharge from steel and pulp mills; Erosion of natural deposits.

(17) Copper (ppm) - Corrosion of household plumbing systems; Erosion of natural deposits; Leaching from wood preservatives.

(18) Cyanide (ppb) - Discharge from steel or metal factories; Discharge from plastic and fertilizer factories.

(19) Fluoride (ppm) - Erosion of natural deposits; Water additive which promotes strong teeth; Discharge from fertilizer and aluminum factories.

(20) Lead (ppb) - Corrosion of household plumbing systems; Erosion of natural deposits.

(21) Mercury (inorganic) (ppb) - Erosion of natural deposits; Discharge from refineries and factories; Runoff from landfills; Runoff from cropland.

(22) Nitrate (as Nitrogen) (ppm) - Runoff from fertilizer use; Leaching from septic tanks, sewage; Erosion of natural deposits.

(23) Nitrite (as Nitrogen) (ppm) - Runoff from fertilizer use; Leaching from septic tanks, sewage; Erosion of natural deposits.

(24) Selenium (ppb) - Discharge from petroleum and metal refineries; Erosion of natural deposits; Discharge from mines.

(25) Thallium (ppb) - Leaching from ore-processing sites; Discharge from electronics, glass, and drug factories. Synthetic Organic Contaminants including Pesticides and Herbicides

(26) 2,4-D (ppb) - Runoff from herbicide used on row crops.

(27) 2,4,5-TP (Silvex)(ppb) - Residue of banned herbicide.

(28) Acrylamide - Added to water during sewage or wastewater treatment.

(29) Alachlor (ppb) - Runoff from herbicide used on row crops.

(30) Atrazine (ppb) - Runoff from herbicide used on row crops.

(31) Benzo(a)pyrene (PAH) (nanograms/l) -Leaching from linings of water storage tanks and distribution lines.

(32) Carbofuran (ppb) - Leaching of soil fumigant used on rice and alfalfa.

(33) Chlordane (ppb) - Residue of banned termiticide.

(34) Dalapon (ppb) - Runoff from herbicide used on rights of way.

(35) Di(2-ethylhexyl) adipate (ppb) - Discharge from chemical factories.

(36) Di(2-ethylhexyl) phthalate (ppb) - Discharge from rubber and chemical factories.

(37) Dibromochloropropane (ppt) - Runoff or leaching from soil fumigant used on soybeans, cotton, pineapples, and orchards.

(38) Dinoseb (ppb) - Runoff from herbicide used on soybeans and vegetables.

(39) Diquat (ppb) - Runoff from herbicide use.

(40) Dioxin (2,3,7,8-TCDD) (ppq) - Emissions from waste incineration and other combustion; Discharge from chemical factories.

(41) Endothall (ppb) - Runoff from herbicide use.

(42) Endrin (ppb) - Residue of banned insecticide.

(43) Epichlorohydrin - Discharge from industrial chemical factories; An impurity of some water treatment chemicals.

(44) Ethylene dibromide (ppt) - Discharge from petroleum refineries.

(45) Glyphosate (ppb) - Runoff from herbicide use.

(46) Hazard Index PFAS (HFPO-DA, PFBS, PFHxS, and PFNA) - Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(47) Heptachlor (ppt) - Residue of banned pesticide.

(48) Heptachlor epoxide (ppt) - Breakdown of heptachlor.

(49) Hexachlorobenzene (ppb) - Discharge from metal refineries and agricultural chemical factories.

(50) Hexachlorocyclopentadiene (ppb) - Discharge from chemical factories.

(51) HFPO-DA (hexafluoropropylene oxide dimer acid) (ng/l)- Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(52) Lindane (ppt) - Runoff or leaching from insecticide used on cattle, lumber, gardens.

(53) Methoxychlor (ppb) - Runoff or leaching from insecticide used on fruits, vegetables, alfalfa, livestock.

(54) Oxamyl (Vydate)(ppb) - Runoff or leaching from insecticide used on apples, potatoes and tomatoes.

(55) PCBs (Polychlorinated biphenyls) (ppt) - Runoff from landfills; Discharge of waste chemicals.

(56) Pentachlorophenol (ppb) - Discharge from wood preserving factories.

(57) PFHxS (perfluorohexane sulfonic acid) (ng/l) - Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(58) PFNA (perfluorononanoic acid) (ng/l) - Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(59) PFOA (perfluorooctanoic acid) (ng/l) - Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(60) PFOS (perfluorooctane sulfonic acid) (ng/l) - Discharge from manufacturing and industrial chemical facilities, use of certain consumer products, occupational exposures, and certain firefighting activities.

(61) Picloram (ppb) - Herbicide runoff.

(62) Simazine (ppb) - Herbicide runoff.

(63) Toxaphene (ppb) - Runoff or leaching from insecticide used on cotton and cattle. Volatile Organic Contaminants

(64) Benzene (ppb) - Discharge from factories; Leaching from gas storage tanks and landfills.

(65) Bromate (ppb) - By-product of drinking water chlorination.

(66) Carbon tetrachloride (ppb) - Discharge from chemical plants and other industrial activities.

(67) Chloramines (ppm) - Water additive used to control microbes.

(68) Chlorine (ppm) - Water additive used to control microbes.

(69) Chlorite (ppm) - By-product of drinking water chlorination.

(70) Chlorine dioxide (ppb) - Water additive used to control microbes.

(71) Chlorobenzene (ppb) - Discharge from chemical and agricultural chemical factories.

(72) o-Dichlorobenzene (ppb) - Discharge from industrial chemical factories.

(73) p-Dichlorobenzene (ppb) - Discharge from industrial chemical factories.

(74) 1,2-Dichloroethane (ppb) - Discharge from industrial chemical factories.

(75) 1,1-Dichloroethylene (ppb) - Discharge from industrial chemical factories.

(76) cis-1,2-Dichloroethylene (ppb) - Discharge from industrial chemical factories.

(77) trans-1,2-Dichloroethylene (ppb) - Discharge from industrial chemical factories.

(78) Dichloromethane (ppb) - Discharge from pharmaceutical and chemical factories.

(79) 1,2-Dichloropropane (ppb) - Discharge from industrial chemical factories.

(80) Ethylbenzene (ppb) - Discharge from petroleum refineries.

(81) Haloacetic Acids (HAA) (ppb) - By-product of drinking water disinfection.

(82) Styrene (ppb)- Discharge from rubber and plastic factories; Leaching from landfills.

(83) Tetrachloroethylene (ppb) - Discharge from factories and dry cleaners.

(84) 1,2,4-Trichlorobenzene (ppb) - Discharge from textile-finishing factories.

(85) 1,1,1-Trichloroethane (ppb) - Discharge from metal degreasing sites and other factories.

(86) 1,1,2-Trichloroethane (ppb) - Discharge from industrial chemical factories.

(87) Trichloroethylene (ppb) - Discharge from metal degreasing sites and other factories.

(88) TTHMs (Total trihalomethanes)(ppb) - By-product of drinking water chlorination.

(89) Toluene (ppm) - Discharge from petroleum factories.

(90) Vinyl Chloride (ppb) - Leaching from PVC piping; Discharge from plastics factories.

(91) Xylenes (ppm) - Discharge from petroleum factories; Discharge from chemical factories.

KEY: drinking water, consumer confidence report, water quality

Date of Last Change: August 26, 2026

Notice of Continuation: February 10, 2025

Authorizing, and Implemented or Interpreted Law: 19-4-104